Best Western Priory Hotel

The staff were really friendly and genuine, even though there was in issue with the room (flooding- nothing they could have prevented) and they had 2 rooms out of action while fully booked, they didn't show any stress, and even though my room was a down grade it was still far nicer than I was expecting! They clearly care a lot about their customers experiences.

Good location, big room with very comfortable large bed, wet room style bathroom, had upgrade to executive double, quiet, great nights sleep. Function on at hotel but was not noisy or disturbed at all. Room in main building so original old style floors/windows etc which added some personality to the room. Was apprehensive after reading some recent negative reviews but extremely pleased with our room and experience and would certainly return if in the area again.

Reception manager (scottish) was excellent. Really welcoming and very helpful with finding place for our bikes and sorting the noisy A/C unit. Room was clean and comfortable. Very hot on arrival. Noisy A/C unit was dealt with immediately. Drinks available in reception was good. Garden and terrace looked nice.

both rooms were excellent , breakfast has improved Full English served direct from kitchen to table and on HOT plates.

The staff were helpful and accommodating. The room was comfortable. The food, both at breakfast and dinnertime, was very good. The location was convenient: ten minutes to/from the train station, and 25 minutes pleasant walk to the town centre.